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Frequently Asked Questions

How can I protect myself against Financial Scams?

Please review our Financial Scam Flyer by clicking here.

How will the Collinsville Bank name change affect me?

For a complete list of questions you may have about the Collinsville Bank name change please click here.

What are your hours and where are your offices located?

For a complete list of our Collinsville Bank locations and hours, click here.

What is the routing number for Collinsville Bank?

The routing number for Collinsville Bank is 211174288.

How do I activate my card?

Activating your card can be done very easily at any of our ATMs. Simply use the four digit Personal Identification Number (PIN), that you selected and use it to print a "balance inquiry" at any ATM displaying the corresponding symbols on your card. While at the ATM, you will also have the option to change the PIN. If you received a replacement card due to expiration or damage, your existing PIN will continue to work and activation will be the same as above.

Do I need to let Collinsville Bank know when I am traveling outside of Connecticut and will my ATM/Debit card continue to work?

Yes, please let us know when you plan to use your card when traveling outside of New England. We will then notify FraudWatch™ PLUS to ensure that your card activity does not trigger a card alert. This can be done by contacting your local Collinsville Bank office at 860-693-6936, or by logging into your I-Banking account (Click on Profile, and under "Electronic Services," click on "Notify CB of my travel plans.")

Why isn't my debit card working?

If your debit card has expired, or was recently part of a compromised situation such as fraud, it may have been "hot carded" (locked out). To find out specifically why your card is not working, please contact your local Collinsville Bank office. For a list of phone numbers and addresses, please click here.

How do I dispute a fraudulent charge on my account?

When there is a suspected fraudulent charge on your account, please contact your local Collinsville Bank branch immediately at 860-693-6936 or during non-bank hours call FraudWatch PLUS at 1-866-842-5208 for MasterMoney Debit Card Fraud.

Do you offer Notary Services and Medallion Signature Guarantees?

With proper identification, Collinsville Bank will notarize documents, at their discretion. Collinsville Bank does not offer Medallion Signature Guarantees.